Please go back to portrait mode for best experience.
NMB Bank Limited (hereinafter referred as ‘the Bank‘) shall provide NMB Internet Banking for fast and effective Internet Banking service to its customers and their convenience subject to Terms and Conditions set out herein, Internet Banking Services (IBS) through the Bank’s website www.nmb.com.np. THE FOLLOWING TERMS AND CONDITIONS APPLY FOR THE ACCESS TO THE SERVICES PROVIDED HEREIN. This Agreement is a contract which establishes the rules covering your electronic access to your accounts at NMB BANK LIMITED through the Internet Banking System (IBS). By using the IBS, you accept and are bound by all the terms and conditions of this Agreement. Please read these terms and conditions carefully.
The Customer may access their accounts by using a Customer Code/User ID and Initial Password/Personal Identification Number (PIN) provided by the Bank. For the first logon to the system, the Customer is required to change the initial passwords (PIN) meeting the password requirements for security reasons. Customer should keep their PIN in a secure location. Any person having access to their NMB Internet Banking PIN will be able to access the system and perform all transactions, including reviewing account information and making transfers to other accounts. Therefore customers are liable for all transactions made or authorized using their password. The Customer must keep their customer code & password confidential and under no circumstances should disclose to any other person. In case the Customer forgets the password, request for the issue of new password could be applied in the written form.
Once the Customer is logged on to the System, s/he should not leave the terminal or let anyone to have access to the internet until s/he has logged off/signed-out from the System. The Customer is responsible for ensuring that s/he has logged off the service at the end of each session.
The Customer hereby agrees that it is their responsibility to review the Transaction Record pertaining to any IBS transaction initiated on their Instruction. Any Instructions to the Bank for cancellation, revocation, reversal or amendment or clarification of their earlier Instructions, can only be effected, if their request is received and effected before the earlier Instruction is executed. The Bank reserves the right at its sole discretion, to refuse to carry out any of the Customer Instructions where they are inconsistent with the Bank’s policy or laws or for any other reasons whatsoever.
The Customer should provide accurate and complete details as required by the Bank for any Instructions to the Bank to effect transactions in relation to the IBS.
The Bank will take reasonable steps to ensure that our system in connection with service available to you, and manage the risk in operating the systems.
The Bank will not be responsible for failure to provide access or for interruptions in access to IBS due to a system failure or due to other unforeseen acts or circumstances.
The Bank will not be responsible for any errors or failures from any malfunction of customer computer or any computer virus or other problems related to their computer equipment used with the system.
The Bank is not responsible for any error, damages or other losses that customer may suffer due to the malfunction or misapplications of any system they use, including browser, Internet Service Provider (ISP), or other software or any equipment (including telecommunications facilities, computer hardware and modem) used to access or communicate with NMB Internet Banking system.
The Bank reserves all the rights to determine and change from time to time the scope, timing and type of the Services to be made available.
The User must be a customer of the Bank and maintain an account at a branch of the Bank. By registering to use the Services, the Customer irrevocably agrees, confirm that all information provided by the Customer to the Bank in relation to the Services is true, complete, relevant and up-to-date.
The Services are for the sole and exclusive use by the Customer authorized to do so by the Bank. The Customer shall not knowingly allow any other person to use the Services; the Bank will not be liable for any of the transactions allegedly performed by a third party.
Any exchange rate, interest rate, dealing rate and other prices and information quoted by the Bank on the Internet Site or otherwise in response to an online inquiry is for reference only and is not binding.
The Customer acknowledges that there may be a time lag in transmission of instructions, information or communication via Internet for which the Bank shall not be held liable.
The Customer shall follow the guidance provided by the Bank online in designating the user code (the 'User Name') and the password PIN for identifying the Customer for the purposes of the Services.
The Customer may change the Password at any time. The User ID/customer code Name however, cannot be changed by the Customer.
Customer must keep user name and related password confidential. At no time and under no circumstances shall the Customer disclose the User Name and/or the Password to any other person.
The Customer shall be fully responsible for any negligence and/or unauthorized disclosure of the User Name and/or the Password to any other person and shall bear the risks of the User Name and/or the Password being used by unauthorized persons. The Bank will only act on an instruction in so far as it is in the Bank's opinion practicable and reasonable to do so and in accordance with its regular business practices and procedures.
Information relating to any account or transaction made available to the Internet Site is for reference only. The Bank's records of such account and transaction shall be conclusive unless and until the contrary is established.
The Bank shall not be liable for any computer/cyber crimes such as hacking etc. and shall not be liable for any authorized transactions and/or any transactions carried out by using illegal and fraudulent methods.
The Bank reserves the right to add, modify, delete or vary any of these terms and conditions by way of notice as deemed suitable by the Bank.
The Customer agree to view these Terms and Conditions regularly and their continued access or use of the IBS after any such additions, modifications, deletions or variations become effective will constitute your acceptance to the variation of these Terms and Conditions.